Shipment Claim in COVID-19
- Due to the current global situation of COVID-19, we are doing our best to maintain normal commercial operations, transportation and distribution services. The health of employees and customers will always be our top priority. We comply with federal and local standards, and we are always committed to the smooth operation of our business to meet the needs of our customers. We have implemented epidemic prevention measures in the process of necessary situations from R&D, production, transportation and distribution to help reduce the impact of the epidemic on company's operations, and give all stakeholders, including employees, customers, and the community necessary help.
- Our current averaged delivery time is 1-2 business days warehouse processing time to ship 7-10 business days transit time after shipped. However, shipping carriers are experiencing capacity issues due to extremely high shipping demand and COVID-19 impact. Fedex and UPS are currently behind on their fulfillment guarantees. Customers are currently experiencing delays to delivery times and tracking updates. In some cases, customers will not receive their first shipping update until the package arrives at the final destination. We apologize for any inconvenience and are doing everything in our power to make sure your order arrives as quickly as possible.