FAQs
Shipping
Yes, we ship to some countries,included the United States, Canada, Germany, the United Kingdom, France, etc. You can visit the site of the corresponding country and buy the products you want.
Germany store: https://purpleleafshop.de/
Canada store: https://purpleleafshop.ca/
United Kingdom store: https://purpleleafshop.uk/
France store:https://purpleleafshop.fr/
We usually ship items within 24 - 48 hours after confirmed payment.
In general, we ship via Fedex or UPS, average transit time is about 7 - 10 business days. You can view the estimated delivery dates on the product page, in special situation the items transfer by Amazon, the tracking number may be delayed.
Shipping information will be sent to you by email soon according to shipping methods. You can also log into your account to view status of your order after signing up.
In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.
Click the "Track order" on the top navigation bar, then enter your email address and your tracking number which we sent to you when your product was shipped out. Click the button of Track Order below to confirm the status of your order.
Yes, you can choose a delivery date which works best for your schedule. If you want to delay delivery of your goods, please contact us before placing an order.
Email :purpleleafservice2@gmail.com
Customer Service
Email: purpleleafservice2@gmail.com
purpleleafservice4@gmail.com
Come to our Facebook Page / Instagram Page and chat with us.
When you make a payment on the checkout page, you only need to fill in the promo code to get the corresponding discount.
We recommend that you create your account and this is made with your own convenience in mind. By log in your account during the purchasing process you can keeping track of your order's delivery status and tracking number.
Yes.You can cancel, reschedule your order before shipment by email us : purpleleafservice2@gmail.com
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.