We usually ship items within 24 - 48 hours after confirmed payment.In general, we ship via Fedex or UPS, average transit time is about 4 - 7 business days. You can view the estimated delivery dates on the product page, in special situation the items transfer by Amazon, the tracking number may be delayed.In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.

Please enter your e-mail address with your purchase so that we can send you the tracking number for your product.

The snow load is 2500 lbs and the wind load is 40 mph. Its frame is made of alloyed aluminum and the roof is made of galvanized steel. As a result, it is stable enough in most weather conditions.

We offer limited time warranty against manufacturing defect for our product：5 years warranty on the hardtop roof, 2 years warranty on the curtain and netting, 1 year warranty on the frame constructions.

For any inquiries or support, email us at "purpleleafservice2@gmail.com". Our team is ready to assist you promptly.

Yes, there are curtains and screening included, as well as the hooks to hang them. The hooks fit into the track so they will not come off, but the curtains and netting can be taken off of the hooks to take them down if needed. I have no idea what they mean by removable canopy since the roof is permanent, unless you take it apart.

The snow load capacity is 2500 LBS.

At Purple Leaf, we take pride in the quality of our pergolas. They come with a limited 3-year warranty and are built to last 10+ years. The cheap pergola kits you can find on Amazon or Wayfair are cheap for a reason. We incentivize you to look at their reviews. Wooden ones are known to come with splintered wood and start rotting, moving and disassembling within the first 2-3 years of use.They often are unstable in winds and could easily fall on your loved ones. Cheap and economic class pergola aluminum kits often come with bent metal legs and scratches (poor shipping). The majority of them are also not entirely water-proof, wobbly and unsafe to be sitting under. They also tend not to last longer than 3-4 years.

We recommend you made concrete footting for each leg and secure your gazebo with expansion screws to make it sturdy.

PURPLE LEAF sends out packages of several boxes, which inside are categorized parts of a hardtop gazebo. All the parts are marked well to clarify their use. Additionally, the parcels include the detailed instructions. If you install it on your own, it will help you assemble the parts quickly when following the instructions.There is an installation service from the third party. You can enter the official website and get a quotation by filling in corresponding information.